Reputation Management
Why reputation management matters
Section titled “Why reputation management matters”Ratings on Yandex Maps, 2GIS, and TripAdvisor directly affect booking conversion. Improving a rating from 4.2 to 4.6 typically yields +15–30% in direct bookings.
What reputation systems automate
Section titled “What reputation systems automate”- Automatic review request after checkout (SMS, email, messaging apps)
- Aggregate reviews from all platforms in one interface
- New review notifications
- AI-generated response drafts
- Analytics — trends, problem areas, rating dynamics over time
TravelLine Reputation
Section titled “TravelLine Reputation”- Monitor reviews from 27+ platforms
- 3 years of historical data loaded at onboarding
- AI analysis across 35 categories (green / red / gray)
- Auto-generated review responses
- Built-in translator (Yandex) for foreign-language reviews
- Review widget for hotel website
- Aggregate rating on a 10-point scale
Platforms covered: TripAdvisor, Bronevik, OneTwoTrip, Ostrovok, 2GIS, Yandex, 101Hotels, TVIL, and 19 more.
Pricing:
- Reputation + Widget: ₽1,950/mo
- AI analysis module: +₽1,950/mo
TrustYou
Section titled “TrustYou”International reputation management platform, available in Russia via partner BIGT. Popular at chain hotels with international guests.