Case: Staff Mobile App
Context
Section titled “Context”Staff communication relied on radio, paper checklists, and WhatsApp groups. Task assignments were verbal, completions untracked, and priorities unclear during peak periods.
Objective
Section titled “Objective”Give every staff member a mobile tool for receiving tasks, logging completions, reporting issues, and communicating with supervisors — replacing paper and informal channels.
Results
Section titled “Results”- Task completion tracking: 0% → 94% of all assignments
- Guest request response time reduced by 35%
- Paper checklists eliminated across 3 departments
Full case available in Russian — Мобильное приложение для персонала