Case: Guest Self-Service Portal
Context
Section titled “Context”Guests had to call or email for every service request — room upgrades, early check-in, transfers, restaurant reservations. Front desk was overloaded with routine inquiries.
Objective
Section titled “Objective”Build a self-service portal where guests can manage their stay, request services, and access their history — before, during, and after their visit.
Results
Section titled “Results”- Front desk routine inquiries reduced by 30%
- Pre-arrival upsell revenue: +$45 average per booking
- Guest satisfaction score increased by 18 points
Full case available in Russian — Личный кабинет гостя